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Commercial Cleaning Hamilton

Legal

Complaints Policy

How to tell us something's wrong, and how we respond.

Telling Us

If our cleaning or this website has let you down, we want to hear about it. Clients can go straight to their site lead; anyone else can use the contact form or call 289 803 4495. Tell us who you are, the site address if it concerns cleaning, and what went wrong.

Our Response

  1. Acknowledgement. We confirm your complaint has arrived, usually inside two working days.
  2. Looking into it. That can mean talking to the crew involved and going to the site.
  3. Putting it right. We explain what we found and the fix, whether that's cleaning again, changing the scope or rebriefing the crew.

Not happy with the answer? Ask for the matter to be looked at again by someone above the site lead, and you'll get a final response.

Last updated: October 30, 2026